Questions, answered
If yours isn't here, ask us — you'll get a reply from the people who actually build ORDRX.
Setup & hardware
Q. Do I need new hardware?
Just an Android tablet and a Square Terminal. If you already take payments on Square Terminal, you only need the tablet — most venues use one they already own.
Q. Does it work with my existing Square account?
Yes — that's the whole point. You connect your Square account once, and ORDRX reads your menu and sends orders and payments through Square like any other sale. Your reporting, payouts and item library stay exactly where they are.
Running the kiosk
Q. What happens when an item sells out?
Mark it sold out in Square (or your POS) and it greys out on every kiosk within about a minute. Mark it back in stock and it returns just as fast.
Q. Can I run different menus on different kiosks?
On the Standard and Pro plans, yes. Import your Square Menus or build curated ones, then assign any menu to any kiosk — a breakfast kiosk and a dinner kiosk can show completely different items. See pricing for what each plan includes.
Plans & billing
Q. Is there a lock-in contract?
No. Plans are month-to-month, self-serve, and you can cancel from your dashboard anytime.
Q. I have more questions — who do I talk to?
Send us a message or email info@ordrx.com.au — you'll get a reply from the people who actually build ORDRX.